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Winkler Far East Limited ("Winkler", "we", "us" or "our") respects your privacy. This policy applies to the Winkler mobile application, website and related shopping, payment, delivery, enquiry and product warranty services. It explains how we collect, use, retain and protect your information.

Effective and last updated: 14 September 2026

1. Information We Collect

Depending on the features you use, we may collect:

• Account and contact information: name, mobile number, email address, company name, login credentials, language preference and account status.
• Address and delivery information: recipient name, phone number, region, city, district, detailed address and default address preference.
• Order and transaction information: cart, wishlist, order contents, products, quantities, prices, discounts, payment method, transaction identifiers, delivery details, order notes, returns and after-sales records.
• Enquiry and warranty information: contact form messages, invoice number, security code, product category and model, place and date of purchase, name, phone number and email address.
• Usage and technical information: login time, IP address, products viewed, application errors and server security logs.

2. Device Permissions and Local Data

The app requires a network connection to load products, sign in, place orders and make payments. It stores an access token, language preference, recent search terms and cart selection state on your device so that these functions work correctly.

The current version does not request access to your camera, photos, precise or approximate location, contacts, microphone, phone state or advertising identifier. It does not use third-party advertising or cross-app tracking. Tapping a merchant telephone number only opens your device's dialler and you decide whether to place the call.

3. How We Use Information

• To create, review and manage accounts, authenticate users and maintain sessions;
• To provide product browsing, search, wishlist, cart and account features;
• To process orders, payments, deliveries, returns, refunds, invoices and customer support;
• To process product warranty registration, repairs and after-sales services;
• To respond to enquiries, complaints and requests;
• To prevent fraud, abuse and unauthorised access and to maintain system security; and
• To meet accounting, tax, audit, dispute-resolution and other legal obligations.

We will not use the information for an incompatible purpose without obtaining further consent where required.

4. Payments and Third-Party Services

If you choose Alipay or WeChat Pay, the relevant payment provider receives the order number, transaction amount and technical transaction information needed to complete the payment. Payment credentials and sensitive payment information are handled by the provider under its privacy terms. We do not store your payment password or full bank card details in the app.

We may also provide necessary information to hosting, email, information technology, logistics, professional advisory and regulatory service providers that are subject to confidentiality and data-protection obligations. For example, a recipient's name, phone number and address may be provided to a logistics provider to deliver an order. We do not sell or rent personal information.

5. Data Retention

We retain information only for as long as needed to provide the services, resolve disputes, secure our systems and meet legal obligations. Account information is generally retained until the account is deleted. Orders, payments, invoices, refunds and related accounting records may be retained for longer where required by applicable law. Information no longer required will be deleted, anonymised or otherwise securely handled.

6. Security

We use reasonable administrative, technical and physical safeguards, including encrypted transmission, controlled server access, authentication and operational logging. No network transmission or electronic storage method is completely secure, so you should also protect your account and device.

7. Your Rights and Choices

You can view or update certain account and address information and clear your browsing history in the app. Subject to applicable law, you may request access to, correction or deletion of your personal information, withdraw consent, restrict or object to certain processing, and request data portability where available.

To request deletion of your account and associated personal information, use the account deletion entry under "My Account" in the app or email ENQUIRY@WINKLERLIMITED.COM. We may need to verify your identity. Transaction, tax, anti-fraud or dispute records that must be retained by law will not be deleted immediately and will be used only for the relevant legal or legitimate purpose.

8. Children's Privacy

The services are intended for general adult customers and are not directed to anyone under 18. We do not knowingly collect personal information from children. Please contact us if you believe a child has provided information without appropriate guardian consent.

9. Changes to This Policy

We may update this policy when our features, services or legal obligations change. The revised version will be published on this page with a new update date. We will provide reasonable notice of material changes.

10. Contact Us

Winkler Far East Limited
Unit 01, 9/F, Empress Plaza, 17-19 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong
Telephone: +852 2967 8438
Email: ENQUIRY@WINKLERLIMITED.COM